Return Policy

**Return Policy**

At LOA Eyes, your satisfaction is our top priority. If for any reason you are not completely satisfied with your purchase, we offer a straightforward and hassle-free return process. Please review the terms below to ensure a smooth experience.

**Eligibility for Returns**
- Items must be returned within **30 days** from the date of delivery.
- Products must be **unused, unworn, and in their original packaging** with all tags and accessories included.
- Customized or personalized items, as well as items marked as final sale, are not eligible for return.

**Free Returns**
We are pleased to offer **free returns** on all eligible orders. There are no restocking fees, and we will provide a prepaid return shipping label upon request.

**Refund Process**
- Once we receive your returned item and inspect it, we will process your refund within **5–7 business days**.
- Refunds will be issued to the original payment method used at the time of purchase.
- Please allow additional time for your bank or credit card company to post the refund to your account.

**How to Initiate a Return**
1. Contact our customer service team via email or phone to request a return authorization.
2. Pack the item securely in its original packaging.
3. Attach the prepaid return shipping label provided by our team.
4. Drop off the package at any designated shipping carrier location.

**Contact Information**
For any questions, concerns, or to start your return, please reach out to us:

- **Company Address:**
No. 168, Changning Road, Changning District, Shanghai, China

- **Email:**
jellyfish@loaeyes.com

- **Phone:**
+86 15683551888

**Non-Returnable Items**
- Opened or used contact lenses (for hygiene and safety reasons)
- Gift cards
- Items purchased during promotional or clearance events marked as “final sale”

**Damaged or Defective Items**
If you receive a damaged or defective item, please contact us immediately. We will arrange a full refund or replacement at no additional cost, and we will cover all return shipping charges.

We are committed to providing you with excellent service. Thank you for choosing LOA Eyes!