Delivery Information

**Delivery Information**

**Shipping Address:**
No. 168, Changning Road, Changning District, Shanghai, China

**Contact Information:**
Email: jellyfish@loaeyes.com
Phone: +86 15683551888

**Shipping Cost:**
A flat shipping fee of **1.99 USD** applies to all orders, regardless of order value or destination.

**Processing Time:**
Orders are processed within 1–2 business days after payment confirmation. You will receive a confirmation email with tracking details once your order has been shipped.

**Estimated Delivery Time:**
- Domestic (China): 2–5 business days
- International: 7–15 business days (depending on destination and customs clearance)

**Shipping Carriers:**
We partner with reliable carriers including SF Express, China Post, and DHL to ensure safe and timely delivery.

**Tracking Information:**
A tracking number will be provided via email once your order is dispatched. You can track your package directly through our website or the carrier’s official tracking page.

**Customs and Duties:**
International shipments may be subject to import duties, taxes, and customs clearance fees. These charges are the responsibility of the recipient and are not included in the shipping fee.

**Lost or Damaged Packages:**
If your package is lost or arrives damaged, please contact us within 7 days of the expected delivery date. We will assist you in filing a claim and, if necessary, arrange a replacement or refund.

**Delivery Exceptions:**
Delays may occur due to weather conditions, customs inspections, or other unforeseen circumstances. We appreciate your patience and will keep you informed of any significant changes.

**Contact Us:**
For any questions regarding your delivery, please reach out to our support team at jellyfish@loaeyes.com or call +86 15683551888. We are here to help!